{"id":7207,"date":"2026-03-04T17:22:16","date_gmt":"2026-03-04T17:22:16","guid":{"rendered":"https:\/\/copernico.capital\/develop\/politica-de-reclamaciones\/"},"modified":"2026-03-11T15:42:17","modified_gmt":"2026-03-11T15:42:17","slug":"politica-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/copernico.capital\/es\/politica-de-reclamaciones\/","title":{"rendered":"Pol\u00edtica de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7207\" class=\"elementor elementor-7207 elementor-6660\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91cfabe e-con-full e-flex e-con e-parent\" data-id=\"91cfabe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-76e9434 e-grid e-con-full e-con e-child\" data-id=\"76e9434\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4f68c3f e-con-full e-flex e-con e-child\" data-id=\"4f68c3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/copernico.capital\\\/develop\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/copernico-capital-video.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_play_once&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-21e2842 headline legal-hero-title elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"21e2842\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae763a0 e-con-full e-flex e-con e-child\" data-id=\"ae763a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f193604 elementor-widget elementor-widget-text-editor\" data-id=\"f193604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si tiene alguna consulta o reclamaci\u00f3n, puede ponerse en contacto con nosotros en:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e34e94 elementor-widget elementor-widget-text-editor\" data-id=\"2e34e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Copernico Capital<\/strong><br>C\/o Legacy Capital Co Ltd<br>Planta 2, Suite 201, The Catalyst<br>40 Silicon Avenue,<br>Ebene, 72201<br>Rep\u00fablica de Mauricio<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472ba89 elementor-widget elementor-widget-text-editor\" data-id=\"472ba89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Alternativamente, puede contactarnos por correo electr\u00f3nico en: <strong>info@copernico.capital<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7684ad elementor-widget elementor-widget-text-editor\" data-id=\"c7684ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tenga en cuenta que toda la actividad comercial est\u00e1 estrechamente supervisada. Si se determina que est\u00e1 participando en scalping, nos reservamos el derecho de cerrar su cuenta con efecto inmediato. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5510de7 elementor-widget elementor-widget-text-editor\" data-id=\"5510de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Para ayudarnos a investigar su reclamaci\u00f3n de forma r\u00e1pida y eficiente, le rogamos que nos facilite la siguiente informaci\u00f3n:<\/p><p style=\"padding-left: 40px;\">(i) Su nombre completo y direcci\u00f3n<br>(ii) Un n\u00famero de tel\u00e9fono diurno en el que podamos contactarle<br>(iii) Los datos de su cuenta (si nos contacta por escrito)<br>(iv) Una descripci\u00f3n clara de su reclamaci\u00f3n y<br>(v) Detalles de lo que le gustar\u00eda que hici\u00e9ramos para resolver el asunto<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0190430 elementor-widget elementor-widget-text-editor\" data-id=\"0190430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Acusaremos recibo de su reclamaci\u00f3n en un plazo de <strong>cinco (5) d\u00edas h\u00e1biles<\/strong>. Haremos todo lo posible para resolver su reclamaci\u00f3n en un plazo de <strong>28 d\u00edas<\/strong>. Sin embargo, en algunos casos, puede ser necesaria una investigaci\u00f3n adicional para garantizar que la reclamaci\u00f3n se resuelva por completo. En tales casos, la respuesta puede tardar hasta <strong>ocho (8) semanas<\/strong> a partir de la fecha de recepci\u00f3n de su reclamaci\u00f3n. Le mantendremos informado del progreso de su reclamaci\u00f3n durante todo este periodo.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reclamaciones Si tiene alguna consulta o reclamaci\u00f3n, puede ponerse en contacto con nosotros en: Copernico CapitalC\/o Legacy Capital [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7207","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/copernico.capital\/es\/wp-json\/wp\/v2\/pages\/7207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/copernico.capital\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/copernico.capital\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/copernico.capital\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/copernico.capital\/es\/wp-json\/wp\/v2\/comments?post=7207"}],"version-history":[{"count":13,"href":"https:\/\/copernico.capital\/es\/wp-json\/wp\/v2\/pages\/7207\/revisions"}],"predecessor-version":[{"id":7558,"href":"https:\/\/copernico.capital\/es\/wp-json\/wp\/v2\/pages\/7207\/revisions\/7558"}],"wp:attachment":[{"href":"https:\/\/copernico.capital\/es\/wp-json\/wp\/v2\/media?parent=7207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}