{"id":7222,"date":"2026-03-04T17:22:16","date_gmt":"2026-03-04T17:22:16","guid":{"rendered":"https:\/\/copernico.capital\/develop\/politique-de-reclamation\/"},"modified":"2026-03-11T15:42:54","modified_gmt":"2026-03-11T15:42:54","slug":"politique-de-reclamation","status":"publish","type":"page","link":"https:\/\/copernico.capital\/fr\/politique-de-reclamation\/","title":{"rendered":"Politique de r\u00e9clamation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7222\" class=\"elementor elementor-7222 elementor-6660\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91cfabe e-con-full e-flex e-con e-parent\" data-id=\"91cfabe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-76e9434 e-grid e-con-full e-con e-child\" data-id=\"76e9434\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4f68c3f e-con-full e-flex e-con e-child\" data-id=\"4f68c3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/copernico.capital\\\/develop\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/copernico-capital-video.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_play_once&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-21e2842 headline legal-hero-title elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"21e2842\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de r\u00e9clamation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae763a0 e-con-full e-flex e-con e-child\" data-id=\"ae763a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f193604 elementor-widget elementor-widget-text-editor\" data-id=\"f193604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour toute question ou r\u00e9clamation, vous pouvez nous contacter \u00e0 l&rsquo;adresse suivante :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e34e94 elementor-widget elementor-widget-text-editor\" data-id=\"2e34e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Copernico Capital<\/strong><br>C\/o Legacy Capital Co Ltd<br>Level 2, Suite 201, The Catalyst<br>40 Silicon Avenue,<br>Ebene, 72201<br>R\u00e9publique de Maurice<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472ba89 elementor-widget elementor-widget-text-editor\" data-id=\"472ba89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez \u00e9galement nous joindre par courriel \u00e0 l&rsquo;adresse : <strong>info@copernico.capital<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7684ad elementor-widget elementor-widget-text-editor\" data-id=\"c7684ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Veuillez noter que toute activit\u00e9 de n\u00e9gociation fait l&rsquo;objet d&rsquo;une surveillance \u00e9troite. S&rsquo;il est \u00e9tabli que vous pratiquez le scalping, nous nous r\u00e9servons le droit de cl\u00f4turer votre compte avec effet imm\u00e9diat. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5510de7 elementor-widget elementor-widget-text-editor\" data-id=\"5510de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Afin de nous permettre d&rsquo;examiner votre r\u00e9clamation rapidement et efficacement, veuillez fournir les informations suivantes :<\/p><p style=\"padding-left: 40px;\">(i) Vos nom et pr\u00e9nom ainsi que votre adresse compl\u00e8te<br>(ii) Un num\u00e9ro de t\u00e9l\u00e9phone de jour auquel nous pouvons vous joindre<br>(iii) Les d\u00e9tails de votre compte (si vous nous contactez par \u00e9crit)<br>(iv) Une description claire de votre r\u00e9clamation et<br>(v) Les d\u00e9tails de ce que vous souhaitez que nous fassions pour r\u00e9soudre la situation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0190430 elementor-widget elementor-widget-text-editor\" data-id=\"0190430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous accuserons r\u00e9ception de votre r\u00e9clamation dans un d\u00e9lai de <strong>cinq (5) jours ouvrables<\/strong>. Nous mettrons tout en \u0153uvre pour r\u00e9soudre votre r\u00e9clamation dans un d\u00e9lai de <strong>28 jours<\/strong>. Toutefois, dans certains cas, un examen plus approfondi peut s&rsquo;av\u00e9rer n\u00e9cessaire pour garantir une r\u00e9solution compl\u00e8te de la r\u00e9clamation. Dans de telles circonstances, une r\u00e9ponse peut n\u00e9cessiter jusqu&rsquo;\u00e0 <strong>huit (8) semaines<\/strong> \u00e0 compter de la date de r\u00e9ception de votre r\u00e9clamation. Nous vous tiendrons inform\u00e9 de l&rsquo;avancement de votre r\u00e9clamation tout au long de cette p\u00e9riode.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de r\u00e9clamation Pour toute question ou r\u00e9clamation, vous pouvez nous contacter \u00e0 l&rsquo;adresse suivante : Copernico CapitalC\/o Legacy Capital [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7222","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/copernico.capital\/fr\/wp-json\/wp\/v2\/pages\/7222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/copernico.capital\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/copernico.capital\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/copernico.capital\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/copernico.capital\/fr\/wp-json\/wp\/v2\/comments?post=7222"}],"version-history":[{"count":7,"href":"https:\/\/copernico.capital\/fr\/wp-json\/wp\/v2\/pages\/7222\/revisions"}],"predecessor-version":[{"id":7563,"href":"https:\/\/copernico.capital\/fr\/wp-json\/wp\/v2\/pages\/7222\/revisions\/7563"}],"wp:attachment":[{"href":"https:\/\/copernico.capital\/fr\/wp-json\/wp\/v2\/media?parent=7222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}