{"id":7213,"date":"2026-03-04T17:22:16","date_gmt":"2026-03-04T17:22:16","guid":{"rendered":"https:\/\/copernico.capital\/develop\/politica-de-reclamacoes\/"},"modified":"2026-03-11T15:42:29","modified_gmt":"2026-03-11T15:42:29","slug":"politica-de-reclamacoes","status":"publish","type":"page","link":"https:\/\/copernico.capital\/pt-pt\/politica-de-reclamacoes\/","title":{"rendered":"Pol\u00edtica de Reclama\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7213\" class=\"elementor elementor-7213 elementor-6660\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91cfabe e-con-full e-flex e-con e-parent\" data-id=\"91cfabe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-76e9434 e-grid e-con-full e-con e-child\" data-id=\"76e9434\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4f68c3f e-con-full e-flex e-con e-child\" data-id=\"4f68c3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/copernico.capital\\\/develop\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/copernico-capital-video.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_play_once&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-21e2842 headline legal-hero-title elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"21e2842\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Reclama\u00e7\u00f5es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae763a0 e-con-full e-flex e-con e-child\" data-id=\"ae763a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f193604 elementor-widget elementor-widget-text-editor\" data-id=\"f193604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Se tiver alguma quest\u00e3o ou reclama\u00e7\u00e3o, poder\u00e1 contactar-nos atrav\u00e9s de:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e34e94 elementor-widget elementor-widget-text-editor\" data-id=\"2e34e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Copernico Capital<\/strong><br>C\/o Legacy Capital Co Ltd<br>Level 2, Suite 201, The Catalyst<br>40 Silicon Avenue,<br>Ebene, 72201<br>Rep\u00fablica das Maur\u00edcias<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472ba89 elementor-widget elementor-widget-text-editor\" data-id=\"472ba89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Em alternativa, poder\u00e1 contactar-nos por e-mail para: <strong>info@copernico.capital<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7684ad elementor-widget elementor-widget-text-editor\" data-id=\"c7684ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Note-se que toda a atividade de negocia\u00e7\u00e3o \u00e9 rigorosamente monitorizada. Se for determinado que est\u00e1 a praticar scalping, reservamo-nos o direito de encerrar a sua conta com efeito imediato. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5510de7 elementor-widget elementor-widget-text-editor\" data-id=\"5510de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Para nos ajudar a investigar a sua reclama\u00e7\u00e3o de forma r\u00e1pida e eficiente, forne\u00e7a as seguintes informa\u00e7\u00f5es:<\/p><p style=\"padding-left: 40px;\">(i) O seu nome completo e morada<br>(ii) Um n\u00famero de telefone diurno atrav\u00e9s do qual o possamos contactar<br>(iii) Os dados da sua conta (caso nos contacte por escrito)<br>(iv) Uma descri\u00e7\u00e3o clara da sua reclama\u00e7\u00e3o e<br>(v) Detalhes do que gostaria que fiz\u00e9ssemos para resolver a quest\u00e3o<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0190430 elementor-widget elementor-widget-text-editor\" data-id=\"0190430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Acusaremos a rece\u00e7\u00e3o da sua reclama\u00e7\u00e3o no prazo de <strong>cinco (5) dias \u00fateis<\/strong>. Envidaremos todos os esfor\u00e7os para resolver a sua reclama\u00e7\u00e3o no prazo de <strong>28 dias<\/strong>. No entanto, em alguns casos, poder\u00e1 ser necess\u00e1ria uma investiga\u00e7\u00e3o adicional para garantir que a reclama\u00e7\u00e3o \u00e9 totalmente resolvida. Nesses casos, a resposta poder\u00e1 demorar at\u00e9 <strong>oito (8) semanas<\/strong> a contar da data de rece\u00e7\u00e3o da sua reclama\u00e7\u00e3o. Mant\u00ea-lo-emos informado sobre o progresso da sua reclama\u00e7\u00e3o ao longo deste per\u00edodo.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reclama\u00e7\u00f5es Se tiver alguma quest\u00e3o ou reclama\u00e7\u00e3o, poder\u00e1 contactar-nos atrav\u00e9s de: Copernico CapitalC\/o Legacy Capital Co LtdLevel 2, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7213","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/copernico.capital\/pt-pt\/wp-json\/wp\/v2\/pages\/7213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/copernico.capital\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/copernico.capital\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/copernico.capital\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/copernico.capital\/pt-pt\/wp-json\/wp\/v2\/comments?post=7213"}],"version-history":[{"count":7,"href":"https:\/\/copernico.capital\/pt-pt\/wp-json\/wp\/v2\/pages\/7213\/revisions"}],"predecessor-version":[{"id":7560,"href":"https:\/\/copernico.capital\/pt-pt\/wp-json\/wp\/v2\/pages\/7213\/revisions\/7560"}],"wp:attachment":[{"href":"https:\/\/copernico.capital\/pt-pt\/wp-json\/wp\/v2\/media?parent=7213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}